Just click on the ‘Sign Up’ tab on our website and follow the instructions. Also, subscribe to our newsletter for product updates and more.
Yes. We require an ABN for account registration.
No. Only businesses can register with our services.
Yes. You need to provide your website details for registration.
Registration is free and there are no subscription or monthly fees for our dropshipping services. You only need to pay when an
order is fulfilled by us and the product is dispatched from our warehouse.
Click on the ‘Log In’ tab on our website and enter your email address and password to access your account.
Click on the ‘Forgot password’ link and enter your email address on the log in page. A password reset link will be sent to your email to reset your password.
Log in to your account and click on the ‘Profile’ tab to edit your personal information.
No. All product images are supplied with the relevant brand identity. You can add an optional watermark with your company logo to the product images.
Click on the ‘Download SKU’ tab on ‘Your Account’ page and submit your request to download the product images and details.
You can also add an optional watermark with your company logo to the product images. Your request should be processed by
the system within 10 to 20 minutes after submission.
Once your request is approved, you will find the SKUs under ‘My SKU’ tab. Tick the SKUs that you wish to download.
The product images and information of the SKUs will be contained in zip file. Download the file.
You can also download the data feed in a CSV format, which contains all the SKU images and information, from the general product SKU list ‘Download’ tab.
Log in to your account and tick on the ‘Subscribe to our newsletter’ tab in your ‘Profile’ page.
Then click the ‘Save’ button. To unsubscribe, click on the ‘Unsubscribe’ link that comes with your newsletter.
We accept PayPal and credit card payments.
We accept both VISA and Mastercard.
It will usually take about one to two days for the payment to be processed. For PayPal
e-cheque, it may require seven days or more to process. Once the full payment is received, we will dispatch the items.
Yes. All product pricings include GST.
No. Items will only be dispatched after full payment is received.
Unfortunately, lay-by service is not available.
Yes, discounts are available for bulk orders with following terms and conditions:
a)An order of 10 or more units for a single SKU to one location.
b)An order of AUD3,000 (GST inclusive) or more for up to 10 SKUs to one location.
For more details about our bulk orders discounts, contact your assigned account executive with the necessary information such as SKU and SKU quantities and shipping location. If the shipping address is not provided or confirmed, the discounted pricing will exclude shipping charges. Shipping costs will be charged separately.
Currently, our dropshipping services are only for businesses within Australia. If you do require international shipping,
we can arrange for a container bulk order to be shipped overseas. Please contact our account manager for more details.
We use a variety of couriers to deliver the products to your customers. Among them are Australia Post, Fastway, Toll and Allied Express.
The courier chosen will depend on the size and weight of the item. A tracking number will be issued after the item is dispatched.
No. All deliveries are only done with our nominated couriers.
Log in to your account and click on the ‘Order History’ tab. Then click on the ‘Cancel Orders’ tab to select the order to be cancelled.
Once the cancellation is successful, a message will be sent to you. If the cancellation is unsuccessful, please contact our team for assistance.
Please take note that orders can only be cancelled before the item is dispatched from our warehouse. We use a highly automated dispatch
system for efficiency and sometimes, cancellation orders may not be activated in time. As such, do get in touch with our team to resolve the issue.
Estimated delivery time frames are as follows:
• VIC customers, approximately 3 to 5 working days
• NSW, SA and ACT customers, approximately 4 to 8 working days
• QLD, NT, WA and TAS customers, approximately 7 to 10 working days.
Due to the COVID-19 pandemic, delivery time frames will be longer due to delays and disruptions to delivery services:
• VIC customers, approximately 8 to 13 working days
• NSW, SA and ACT customers, approximately 10 to 15 working days
• QLD, NT, WA and TAS customers, approximately 12 to 19 working days.
NOTE
• Delivery time only begins after payment has been cleared and the item is dispatched from our warehouse. This usually take one to two days after receipt
of cleared payment.
• We and our delivery partners cannot guarantee delivery on any specific date or time as this is beyond our control.
• We appreciate your patience during this COVID pandemic and any other restrictions or natural disasters that occur from time to time within different states.
• Do refer to our ‘Shipping and service updates during COVID-19 pandemic’ in your account for the latest information.
Most items are dispatched the next day after full payment is received.
No. This option is not available to maintain dispatch efficiency.
A tracking number will be issued and email to you once dispatched has begun. You can also refer to the ‘Shipped’ tab on the Orders History’ page.
Yes. The sender details will be shown on the shipping label including your company name and address.
Delivery details can only be changed before the item is dispatched from our warehouse. Once the item dispatched, no changes can be done.
The delivery address can be changed if your orders have not yet being submitted in the ‘Orders History’ page.
If you do need to change the delivery address after submission, please contact our customer service for assistance.
• All our products carry a standard 12-month warranty unless otherwise stated. Some products do come with extended warranty. Please refer to the product listing for the warranty period. Damages to product that occur during delivery or misuse of product by customer are not covered by our warranty. The warranty also does not cover any accessories or bonus items that are listed in our product listings.
• Our warranty only applies to items that are damaged on arrival (DOA) or any manufacturer defects. The following conditions apply to our DOA warranty:
a.Kindly check the item(s) thoroughly and send us an email with photographs or videos of the damages or faults after receiving the item(s). We reserve the right to refuse any claims made after expiry of our warranty, and additional charges (such as shipping and handling fees) may apply.
b.Please do not return any faulty item to use without prior approval from us.
More information is available on our Warranty and Returns section.
Check with the customer and ensure that they have thoroughly checked all the contents in the packaging. Small components may come loose during shipping. If the part(s) is still missing after a thorough check, contact us immediately for assistance.
Refunds and replacements generally take up to 2 working days to process. You will be notified after it has been processed.
NOTE
• Delivery time only begins after payment has been cleared and the item is dispatched from our warehouse. This usually take one to two days after receipt
of cleared payment.
• We and our delivery partners cannot guarantee delivery on any specific date or time as this is beyond our control.
• We appreciate your patience during this COVID pandemic and any other restrictions or natural disasters that occur from time to time within different states.
• Do refer to our ‘Shipping and service updates during COVID-19 pandemic’ in your account for the latest information.
